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Shipping Policy

Updated as of 3/19/22

Last revision

IMPORTANT POLICY INFORMATION

** ONCE AN ITEM HAS SHIPPED WE WILL NOT ACCEPT ANY ORDER CANCELLATIONS OR OFFER REFUNDS - NO EXCEPTIONS.

** ANY CUSTOM, PERSONALIZATION OR MADE-TO-ORDER ITEM CAN NOT BE CANCELLED AFTER 24 HOURS OF PURCHASE - NO EXCEPTIONS.

** WE WILL NOT ISSUE ANY CASH VALUES, ONLY STORE CREDITS OR EXCHANGES FOR DAMAGED OR DEFECTIVE ITEMS (see DAMAGED ITEMS paragraph)

** PLEASE BE CERTAIN TO INPUT YOUR CORRECT SHIPPING INFORMATION AS WE ARE NOT RESPONSIBLE FOR ORDERS LOST IN TRANSIT, NON-DELIVERABLE ADDRESSES, OR INCORRECT SHIPPING ADDRESSES.

** TO SAFEGUARD YOUR PURCHASE WE HIGHLY RECOMMEND YOU TO ADD THE “Seel Assurant Return Protection “ TO YOUR PURCHASE IF YOUR ITEMS ARE ELIGIBLE, ESPECIALLY ON BRANDED COLLECTIONS AND MADE-TO-ORDER ITEMS.

If you purchase “ Seel Return Assurance“ for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you decline to purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

RETURNS FOR STORE CREDITS (NOT A CASH VALUE) MUST MEET THESE REQUIREMENTS:

• Merchandise must be returned within 3 business days of receipt.
• Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, washed or soiled, and clothing tags must still be intact. Items must be in new, unused condition suitable for resale.
• Merchandise must have all tags, including any hangtags attached.
• Any merchandise marked “SALE” or "Final Sale" cannot be returned.
• Shoes must be repacked in their original shoe box(es) and placed in a protective box.
• We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
• Customer is responsible for shipping fees to send the order back to E.N.E. Trends.
• Shipping fees and Return Assurance fees are not refundable.
• Store Credit is valid only at www.enetrends.com

NON-RETURNABLE ITEMS, unless you purchase Seel Return Assurance

• Sale & Final Sale items
• Intimate goods
• Sanitary goods
• Some health and personal care items
• Downloadable software products
• Used items
• Personalized items (UNLESS there was an error on our part)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 3 days after delivery
• Gift-cards

DAMAGED ITEMS

NOTE: Product color as seen on a monitor may vary slightly compared to actual items due to photography lighting conditions and individual screen color calibration. Slight color differences isNOT considered damaged or defect. We will only honor an exchange if the color is obviously the wrong color.Again, to safeguard your purchase we highly advise you to add the Seel Assurant return protection to your order if your items are eligible, especially on made-to-order items.

** IF YOUR ITEM IS RECEIVED DAMAGED, PLEASE CONTACT US IMMEDIATELY AT  contact@enetrends.com . WE REQUIRE NOTICE WITHIN 2 DAYS OF RECEIPT AND PROOF OF THE DAMAGE/DEFECT.

If you want to exchange your purchased item that was damaged when you received it, we will gladly exchange the product for something else on our website that is of equal or greater value (if greater value, you must pay the difference of the exchanged item value), and we will provide you with a prepaid label to return the damaged item.

What qualifies as a damaged item?

• Product was received stained.
• Product was ripped/torn when you received it (not after you put it on).
• Product zipper is broken/not working.
• Product is missing buttons.
• Product has a personalization/customization error (must be an error on OUR part, we are not responsible for your typos, errors, or incorrect information you provided)

If you put the product on or wore the product and it is damaged, we are not at fault.

RETURN PROCESS FOR EXCHANGES AND STORE CREDITS

You may return your item for an exchange within 3 calendar days of receipt for store credit only. Unfortunately, after 3 calendar days of delivery, we will not honor the return and it will be declined by us.

You are responsible for the shipping cost to ship the items back to us (unless the item was received damaged - see DAMAGED ITEMS paragraph). We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that they were received. Again, we are not responsible for products lost in transit.

• Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
• Be sure to include your order number, billing name & address, and if you are returning for store credit or exchange. Remember, exchanges are only for damaged/defect items. (see DAMAGED ITEMS section).
• Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

You should mail your products to:

ENE TRENDS

PO Box 6671

Katy TX 77449

RETURN PROCESSING TIME

Upon receipt of your package, your return for a store credit will be processed within 3 business days. Store credit will be issued, which will be valid for one year from issue date. Shipping costs are non-refundable (the cost of shipping for your original purchase will be deducted from your store credit). The store credit will be provided to you by email once your exchange is processed.

Please allow 3 business days from receipt to process your exchange.

EXCHANGES ON ORDERS MARKED AS “GIFT”

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the gift card to the gift giver and will notify them regarding your return.

STORE CREDIT

Store credit will be issued within 3 business days of receipt of the item, in the amount of the product only, as shipping is not refundable. When using the store credit your purchase must be of equal or greater value. If the purchase is of greater value, you must pay the difference of the store credit value. Store credit is valid for one year from issue date. 

If you have not received your store credit after the stated time, please contact us contact@enetrends.com.

SHIPPING

You are responsible for all shipping cost when sending items back to us, unless you are sending back an item that has been accepted as damaged/defect in which we will then provide a return label to you.

If you are receiving a store credit, please understand that shipping cost are from the initial purchase will be deducted, as shipping cost are not refundable.

You should mail your products to:

ENE TRENDS

PO Box 6671

Katy TX 77449

Thank you for your patience and understanding! If you have any questions or concerns please email us at  contact@enetrends.com .

** Return Policy is subject to changes and modifications at any time.