Gift Box
Payment Method
We accept credit/debit cards such as Visa, Mastercard, American Express and PayPal.
Shipping Policy
All orders are processed and shipped within 3-5 working days of the order being received. Once your order has been shipped, you will receive an email with the tracking number to track the delivery of your order.
We offer FREE Standard Delivery on all orders. The rate for Express Delivery is calculated based on your location.
Standard Delivery - 7 to 14 business days
Express Delivery - 3 to 5 business days
Exchange Policy
-----
Branded Collections
Most of our designs are custom and made to order. All sales are final for all custom made-to-order E.Lorre’Beauty, Art Manifested, Sweatin’ Sexy, Pettytude, Moti8Me, and Brian Angel Collection branded items UNLESS your item was received damaged or defective. (see DAMAGED ITEMS paragraph)
There are no returns on PERSONALIZATION items unless there was a customization error on OUR part. (see DAMAGED ITEMS paragraph)
If your previously purchased item was damaged when you received it, we will gladly exchange the product for something else on our website that is of equal or greater value. To complete your exchange, we require notice within 2 days of receipt and proof of damage/defect. Email us immediately at enetrends@gmail.com.
After your exchange is approved, we will provide you with shipping information to return the products.
Once received, it may take up to 4 business weeks to process your exchange.
Thank you for your patience and understanding.
Below is our normal exchange policy:
Sale Items
All sale items are FINAL SALE. Only regular priced items may be exchanged.
Regular Priced Items
Once items are shipped, we do not accept order cancelations or returns.
We require that the notice and shipping of exchanges be done within five days of customer receiving merchandise. If this is done later than the five day window, we will not honor the exchange.
If you are wanting to exchange your purchased item, you are responsible for the shipping cost to ship the items back to us. We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that they were received. We are not responsible for products lost in transit.
You should mail your products to:
ENE TRENDS, PO Box 6671, Katy TX 77449, United States
After we receive your exchange, we are only able to offer a store credit (which will be valid for one year from issue date). Shipping costs are non-refundable (the cost of shipping for your original purchase will be deducted from your store credit).The store credit will be provided to you by email once your exchange is processed. Please allow 3 business days from receipt to process.
WE DO NOT HONOR REFUNDS FOR EXCHANGES.
Thank you for your patience and understanding.
DAMAGED ITEMS
*If your item is received damaged, please contact us immediately at enetrends@gmail.com
If you want to exchange your purchased item that was damaged when you received it, we will gladly exchange the product for something else on our website that is of equal or greater value.
What qualifies as a damaged item?
- Product was stained when you received it
- Product was ripped when you received it (not after you put it on)
- Product zipper is not working
- Product has a customization error (must be an error on OUR part, we are not responsible for your typos or errors)
If you put the product on or wore the product and it is damaged, we are not at fault.
NON-RETURNABLE ITEMS
- Gift cards
- Sale items
- Intimate goods
- Sanitary goods
- Some health and personal care items
- Downloadable software products
- Used items
- Personalized items (UNLESS there was an error on our part)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and will notify them regarding your return.
SHIPPING
Items may be returned to:
ENE Trends
P.O. Box 6671
Katy, TX 77449
United States.
Customer is responsible for return shipping costs.
Once we receive your item, we will contact you via email with a Store Credit code that you may apply on our website. This code will be the amount that you paid for the product/s that you are returning (minus the fee of $5.00 to process returns/exchanges). A purchase using Store Credit must be of equal or greater value. Store credit must be redeemed within 90 days of receipt.
We require a tracking number on merchandise that is sent back to us . Please send return information at enetrends@gmail.com
Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once received, please allow up to 4 business weeks to process your exchange; 1 business week to process your store credit.
If you have not received your exchange or store credit after the stated time, please contact us at enetrends@gmail.com.
Thank you for your patience and understanding!
